Silversea's Reassurance Program

Silversea's Reassurance Program ensures you peace of mind and the maximum flexibility when planning your cruise. It can protect you from the penalties and anxieties of canceling your cruise for any reason. Instead of losing 100% of the total charges paid for your Silversea cruise vacation (including air, pre- and/or post-cruise hotel programs and land packages), you will receive a Reassurance Cruise Credit for any and all cancellation penalties, regardless of why you choose to cancel.

The fee for the Reassurance Program is $100 per guest when purchased with Silversea's GuestCare optional travel insurance, or $250 per guest when purchased alone.

Terms and Conditions:

• The optional Reassurance Program is available on all 2004 and 2005 voyages.
• The optional Reassurance Program must be added at the time of booking and must be paid for at the time of deposit.
• Guests booked prior to April 16, 2003 on 2004 voyages may add the Reassurance Program but must book and pay for the program by May 31, 2003.
• The Reassurance fee is only refundable on bookings canceled at least 91 days prior to departure.  
• The Reassurance Cruise Credit does not include the Reassurance Program fee or GuestCare premium if applicable
• Cancellation for any reason will only be accepted 1 - 14 days prior to cruise departure. In order to receive the Reassurance Cruise Credit guests must cancel at least 24 hours prior to cruise departure. "No Shows" forfeit the 100% Reassurance Cruise Credit.
• Standard terms according to GuestCare and/or existing cancellation policy remain for any bookings cancelled 15 or more days prior to departure.
• The Reassurance Program 100% Reassurance Cruise Credit is not combinable with any other cancellation payments; program or claims, including those made through Silversea GuestCare.
• The Reassurance Program is separate from Silversea GuestCare administered by BerkelyCare. Guests insured under Silversea GuestCare, canceling for a covered reason, must file a claim with BerkelyCare. If the claim is denied by BerkelyCare for any reason, the guests may then apply for the Reassurance Program Cruise Credit. All claims filed with BerkelyCare will supersede the Reassurance Program 100% Reassurance Cruise Credit benefit. All terms and conditions related to GuestCare claims will also supersede those of the Reassurance Program when a claim is filed with BerkelyCare and paid.
• The Reassurance Cruise Credit is valid for 12 months from the date of the cancelled voyage and will be issued in accordance with the canceled booking as either air/sea or cruise-only, and will be applied after any other savings incentives are applied (i.e. APB, EBI, Silver Sailings, Venetian Society).
• Reassurance Cruise Credits have no cash value and are non-transferable.
• Reassurance Cruise Credits received as part of the Reassurance Program cannot be used in conjunction with non-combinable offers.
• Premiums paid for Silversea's GuestCare or Reassurance Program will not be included in the Reassurance Cruise Credit.
• Previously issued Silversea Cruise Credits or Shipboard Credits will not be included in the Reassurance Cruise Credit but will be returned to guests for their future use and will be subject to the credit's original terms and conditions. If the original credit's expiration date is earlier than that of the Reassurance Cruise Credit, a new Cruise Credit or Shipboard Credit will be issued to correspond with the expiration date of the Reassurance Cruise Credit.
• The Reassurance Program is subject to change or withdrawal without prior notice.

Please note: This Reassurance Program is separate from the "Silversea GuestCare" Optional Insurance Program which covers trip cancellation and interruption, trip delay, accident and sickness medical expenses and emergency evacuation, baggage and personal effects, baggage delay, traveler's assistance. Please call your Amazon River Cruises specialist for a full description of Silversea GuestCare.  

SilverSea Guestcare Optional Travel Insurance Program

Trip Cancellation & Interruption Protection

If you were to cancel or interrupt your cruise for covered reasons (such as an unforeseen medical condition affecting you, your traveling companion, or an immediate family member), you would be reimbursed for covered cancellation penalties and/or the value of the unused portion of your trip and other covered expenses, up to your full cruise vacation cost.

Trip Delay

If you were to miss the departure of your cruise due to weather-related flight cancellations, equipment failure of an aircraft, or other covered reasons, you would be reimbursed for reasonable additional expenses for accommodations, meals, and one-way economy air ticket up to $1,000.

Accident and Sickness Medical Expenses & Emergency Evacuation

If you were to experience a covered sickness or injury during your cruise vacation, you would be reimbursed for your covered medical expenses up to $10,000. In addition, GuestCare would also arrange for, and pay the cost of, emergency air or ground ambulance transportation in the event of a medical emergency up to $30,000. These are especially valuable benefits because Medicare and many private insurance policies generally do not cover medical expenses incurred overseas.

Baggage & Personal Effects Protection

If your baggage or its contents were to be lost, stolen, or damaged, you would be reimbursed for the cost of repair or replacement up to $3,000.

Baggage Delay

If your checked baggage were delayed for over 24 hours the plan would reimburse you for your purchase of essential items up to $500.

Worldwide Travelers' Assistance

GuestCare also provides a Travelers' Assistance Hotline offering 24-hour-a-day, worldwide access to a broad range of services.

Purchasing GuestCare Insurance

The cost of this important protection will be conveniently added to your cruise invoice unless declined at time of booking or final payment. To receive this valuable protection, simply remit the amount indicated to your Amazon River Cruises specialist along with your cruise payment. The premium must be paid in order for the insurance to be effective.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Amazon River Cruises specialist. Prices, terms, and conditions listed in this summary are subject to change without notice, and need to be reconfirmed with your Amazon River Cruises specialist at the time of booking.

If you book a Silversea cruise, you can purchase insurance from Silversea (Reassurance Program or Guestcare Travel Insurance Program) or from the independent insurance provider, CSA. Click here to see details of the CSA Vacation Guarantee.