CSA Travel Protection

If you decide to purchase insurance, you will have two options, to go with the cruise line's plan or to use our independent insurance provider, CSA. The description below is a summary of CSA Travel Protection.

Travel Protection consists of insurance coverage and assistance services, which safeguard you both before and during your trip. It's the best way to ensure that you don't lose that dream vacation--or that it doesn't turn into a nightmare. Although you probably don't want to think about it, the plain fact is travel involves some unique risks. In fact, you'd be surprised by some of the things that could happen. Ask yourself the following questions:

Could I miss my trip and lose my vacation investment too? Unfortunately, the answer is yes. If you have to cancel or postpone that dream vacation, you will probably lose some or all of the money you have pre-paid. You may be able to reschedule the vacation, but will you have the money to pay for it?

Could it cost me extra money if I'm forced to come home early? You bet. It will probably cost you extra to return home, plus you won't get any money back for the missed portion of your trip.

Should I be concerned about medical insurance when I'm away from home? Definitely. Your medical coverage may be limited away from home, or you may not be covered at all. It's wise to check on this before you travel. Also, how will you find adequate medical facilities when you're traveling?

Would I benefit from expert help available when I need it? Yes, you probably would. When you're away from home, anything can happen. From a simple (but inconvenient and frustrating) case of lost luggage to major medical emergencies.

Protect Your Vacation

CSA's Comfort Plan provides unique insurance coverages, specially designed to protect your travel investment from events such as:

• Bankruptcy of an airline, cruise line, or other travel supplier (ONLY available when purchased by final trip payment)
• Unexpected sickness or injury
• Hurricanes or other natural disasters
• Terrorism (Domestic & International)
• Labor disputes
• Lost or delayed baggage
• Emergency medical expense

Coverages & Services

24-Hour Emergency Assistance Services

CSA's 24-hour Emergency Hotline provides you with immediate assistance for:

• Pre-Travel Advice
• Medical Referral
• Legal Referral
• Emergency Cash Transfer
• Lost Ticket & Passport Assistance
• Emergency Prescription Refill Assistance
• Nurse Help Line
• Embassy and Consular Services
• Worldwide Medical Information
• Translation Services
• Lost Baggage Tracking
• Emergency Messaging

Trip Cancellation & Trip Interruption

These coverages pay certain non-refundable expenses if your trip is cancelled or interrupted for the following covered reasons:

• Sickness, injury or death of you, your family member, or traveling companions;
• Common Carrier delays resulting from inclement weather, mechanical breakdown, or labor strikes;
• Unforeseeable financial Insolvency of a tour operator, cruise line, airline or other travel supplier (ONLY available when purchased by final trip payment);
• Jury Duty;
• Your residence being made uninhabitable due to fire, flood, volcano, earthquake, hurricane or natural disaster;
• Hurricane Evacuations;
• Being called into active military service to provide air or relief in the event of a natural disaster;
• A documented theft of passports or visas;
• A transfer of employment of 250 miles or more;
• A Terrorist Act which occurs in your departure city or in a city which is a scheduled destination for your Covered Trip, provided the Terrorist Act occurs within 30 days of the Scheduled Departure Date for your Covered Trip;
• Your involuntary termination of employment or layoff after you have been with the same employer for 5 years.

If your Covered Trip is delayed for 6 hours of more, CSA will reimburse you, up to the amount shown in the Schedule, for reasonable expenses incurred by you for hotel accommodations, meals, telephone calls and local transportation while you are delayed. CSA will not pay benefits for expenses incurred after travel becomes possible.

Travel Delay must be caused by or result from:

• Common Carrier delay;
• Loss or theft of your passport(s), travel documents or money;
• Quarantine;
• Hijacking;
• Natural disaster or adverse weather;
• A documented traffic accident while you are en route to departure;
• Unannounced strike
• A civil disorder;
• Your, a Family Member traveling with you, a Domestic Partner traveling with you or a Traveling Companion's Injury or Sickness;
• A Family Member traveling with you or a Traveling Companion's death.

This coverage reimburses you for certain expenses incurred due to a sickness that first manifests itself or an injury that occurs while on your trip. This coverage is in excess over any medical or health insurance available to you.

Baggage Delay

If your baggage is delayed more than 24 hours, you will be reimbursed for the purchase of essential items.

Baggage Loss/Damage

Reimburses you if your baggage is lost, stolen, or damaged while on your trip. This coverage also reimburses you for loss due to unauthorized use of your credit cards, if you have complied with all of the credit card conditions imposed by the credit card companies. This coverage is secondary to any coverage provided by a common carrier.

Air Flight Accident

Provides coverage for loss of life or limbs in the event of an accident while traveling as a ticketed passenger on a certified passenger aircraft provided by a regularly-scheduled airline or an air charter company that is licensed to carry passengers for hire.

Damage To Your Rental Car (Not available to residents of OR or TX)

This benefit provides primary coverage if the car you rented while on your trip is damaged due to collision, theft, vandalism, windstorm, fire, hail, flood or any cause not in your control while in your possession.

Emergency Medical Transportation

CSA will pay this benefit, up to the amount on the schedule, for the following Covered Expenses incurred by you, subject to the following: 1) Covered Expenses will only be payable at the Usual and Customary level of payment; 2) benefits will be payable only for Covered Expenses resulting from a Sickness that first manifests itself or an Injury that occurs while on a Covered Trip; 3) benefits payable as a result of incurred Covered Expenses will only be paid after benefits have been paid under any Other Valid and Collectible Group Insurance in effect for you. CSA will pay that portion of Covered Expenses which exceeds the amount of benefits payable for such expenses under your Other Valid and Collectible Group Insurance. Covered expenses include:

• Expenses incurred by you for Physician-ordered emergency medical evacuation, including medically appropriate transportation and necessary medical care en route, to the nearest suitable Hospital, when you are critically ill or injured and no suitable local care is available, subject to the Program Medical Advisor's prior approval;
• Expenses incurred for non-emergency medical evacuation, including medically appropriate transportation and medical care en route, to a Hospital or to your place of residence in the United States of America or Canada, when deemed medically necessary by the attending physician, subject to the Program Medical Advisor's prior approval;
• Expenses for transportation, not to exceed the cost of one round-trip economy-class air fare, to the place of hospitalization for one person chosen by you, provided that you are traveling alone and are hospitalized for more than 7 days;
• Expenses for transportation, not to exceed the cost of one-way economy-class air fare, to your place of residence in the United States of America or Canada, including escort expenses, if you are 18 years of age or younger and left unattended due to the death or hospitalization of accompanying adult(s), subject to the Program Medical Advisor's prior approval;
• Expenses for one-way economy-class air fare (or first class, if your original tickets were first class) to your place of residence in the United States of America or Canada, from a medical facility to which you were previously evacuated, less any refunds paid or payable from your unused transportation tickets, if these expenses are not covered elsewhere in the plan;
• Repatriation expenses for preparation and air transportation of your remains to your place of residence in the United States of America or Canada, or up to an equivalent amount for a local burial in the country where death occurred, if you die while outside the United States of America or Canada.

Please note additional exclusions may apply to specific coverages. All exclusions will be indicated in your certificate/policy. Please read your certificate/policy carefully when you receive it.

No benefit will be paid for loss caused by or resulting from:

• Suicide or intentionally self-inflicted injury;
• Mental, nervous or psychological disorders;
• Being under the influence of drugs or intoxicants, unless prescribed by a physician;
• Normal pregnancy or elective abortion;
• Participation as a professional in athletics or in organized amateur and interscholastic athletic or sports competition or events;
• Riding or driving in a motor competition;
• Declared or undeclared war, or any act of war;
• Civil disorder (does not apply to Travel Delay);
• Service in the armed forces of any country;
• Nuclear reaction, radiation or radioactive contamination;
• Operating or learning to operate any aircraft (pilot or crew);
• Hazardous activities, such as mountain climbing, bungee cord jumping, sky diving, parachuting, hang gliding, parasailing or travel on any air supported device, other than a regularly scheduled airline or air charter company;
• Any unlawful acts committed by you or a Traveling Companion (whether insured or not);
• Any amount paid or payable by Workers' Compensation, Disability Benefit or similar law;
• A loss or damage caused by detention, confiscation or destruction by customs;
• Elective treatment or procedures;
• Medical treatment if the purpose or intent of the trip is to secure medical treatment;
• Financial insolvency of the person, organization or firm from whom you directly purchased or paid for your trip;
• Bankruptcy, financial insolvency, default or failure to supply service by a travel supplier;
• Business, contractual or educational obligations of you, a Family Member, or a Traveling Companion;
• Failure of any tour operator, common carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements;
• A loss that results from an illness, disease or condition, event or circumstance which occurs at a time when the plan is not in effect for you.

Pre-Existing Condition means an illness, disease, or other condition during the 180-day period immediately prior to your effective date for which you, your traveling companion, or family member is scheduled or booked to travel with you:

1. Received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
2. Took or received a prescription for drugs or medicine.

Waiver of the Pre-Existing Conditions Exclusion

CSA will waive this exclusion only if you meet all of the following requirements:

1. The payment for this plan is received prior to/or within 24 hours of your final payment for your Covered Trip.
2. You are not disabled from travel at the time you make your plan payment.
3. The booking for the Covered Trip must be the first and only booking for this travel period and destination.

Once you enroll, you will receive a complete Description of 24-Hour Emergency Hotline Services, along with the emergency hotline numbers to call for:

• Nurse Help Line;
• Pre-trip Travel advice;
• Referral to a doctor, hospital, pharmacy or dentist;
• Help in replacing lot travel documents or tickets;
• Emergency messages to and from your home;
• Referral for legal and bail bond assistance;
• Emergency cash transfer;
• Emergency prescription refill assistance;
• Embassy and Consular services;
• Worldwide Medical Information;
• Translation services;
• Lost baggage tracking.

Pricing

Note: There is a $6 administration fee per policy.

10-Day Free Look

If you are not satisfied for any reason, you may return your Certificate (or Policy) of Insurance and Description of 24-Hour Emergency Assistance Services within 10 days after receipt. Your plan payment will be refunded, provided there has been no incurred covered expense. When so returned, the certificate is void from the beginning. Return the certificate to CSA at their Home Office or to your Amazon River Cruises specialist. After this 10-day period, the payment for the plan is non-refundable.

Travel Insurance is Underwritten By

Travel Insurance is underwritten by Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy Form #'s TAHC5100IPS and TAHC5200IPS.

By enrolling and paying your plan cost, you will enjoy CSA Comfort Plan insurance coverages and services described above.

You will receive a Certificate of Insurance (or Policy for residents of certain states) and Description of 24-Hour Emergency Hotline Services which describe the benefits and limitations in detail. If you do not receive your documents before you leave on your trip, call your Amazon River Cruises specialist.

No agent or other person has the authority to make representations, offer interpretations, alter, modify or waive any of the provisions in the plan. CSA reserves the right to reject applications. The plan cost payment is non-refundable except as otherwise stated herein.

Please Note: Benefits mentioned here are as described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all coverages and services.

General Provisions

Your coverage for trip cancellation begins the day after we receive your payment. This plan is available to persons who pay the required plan cost prior to trip departure, and whose primary residence is in the United States or Canada. These coverages and services are designed to protect you from the specific listed other covered events, not from circumstances known or likely to occur.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Amazon River Cruises specialist. Prices, terms and conditions listed in this summary are subject to change without notice and need to be reconfirmed with your Amazon River Cruises specialist at the time of booking.