Crystal Cruise Protection Program

For your convenience the cost of the Crystal Cruise Line Protection Program, which is based on your total trip price, will be automatically included in the final balance due on Crystal Cruises’ invoice to your cruise counselor. Please ask your Amazon River Cruises specialist for per person cost. Payment for this program cannot be accepted after final trip payment or commencement of the penalty period.

To obtain the Crystal Cruise Protection Program, simply ask your Amazon River Cruises specialist to provide you with the Description of Coverage. The premium will be shown on your deposit receipt. Should you decide to purchase the coverage, simply pay the premium with your final payment. The trip cancellation provisions take effect upon receipt of the Crystal Cruise Protection Plan payment. All other provisions take effect upon departure.

To help ensure that you have the peace of mind, it is recommended that you consider Crystal’s Cruise Protection Program, which was designed especially for the guests of Crystal Cruises. This program provides the wide range of travel insurance protection and assistance services demanded by discriminating travelers, at very competitive rates.

The Cruise Protection Program not only provides reimbursement for penalties that may be assessed due to cancellations for covered reasons, but also provides medical expense reimbursement for accidents overseas when Medicare and many private insurance policies do not. And, if your claim is denied due to pre-existing medical conditions, Crystal Cruises exclusively offers its Cruise Protection Plan participants a unique "Rollover Provision" that allows you to transfer your cruise payment to a future cruise.

Insurance Benefits

Trip Cancellation and Interruption Protection
Coverage for nonrefundable cancellation or interruption charges due to medical conditions of guests, their immediate family members or traveling companions. Insurance will pay benefits up to $50,000 for covered expenses. Trip costs in excess of $50,000 may be applied to a future Crystal cruise commencing within 12 months from the date of cancellation.

Crystal Rollover Provision for Pre-Existing Conditions
Guests who need to cancel their cruise because of a pre-existing medical condition and are denied a cash refund from BerkelyCare for that reason will be able to apply their penalized cruise fare to another Crystal cruise commencing within 12 months of the date of cancellation.

$1,000 Travel Delay Coverage for additional accommodations and reasonable travel expenses for any delay of more than 12 hours.

$2,500 Baggage Protection  Coverage in the event of covered loss, theft, or damage during the entire duration of your vacation. There is also a $500 Baggage Delay coverage which reimburses you when your bags are delayed for more than 24 hours.

$10,000 Medical ProtectionReimbursement for covered accidents or sickness, and medical expenses while on the cruise.

$25,000 Emergency Evacuation This coverage applies to the reasonable cost of transfer to the nearest medical facility qualified to treat a covered emergency.

Worldwide Assistance Services Worldwide emergency assistance, including facilitation of cash transfers; lost documents assistance; medical consulting and monitoring; legal, dental, and medical referrals to overseas doctors or hospitals; and emergency medical payment assistance. These services are provided by American International Assistance Services, Inc. (AIAS).

The insurance administrator for the Crystal Cruise Protection Program is BerkelyCare, Ltd.

*The policy provides limited benefits, health insurance only. It does not provide basic hospital, basic medical, or major medical insurance, as defined by the New York State Insurance Department.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Amazon River Cruises specialist. Prices, terms, and conditions listed in this summary are subject to change without notice, and need to be reconfirmed with your Amazon River Cruises specialist at the time of booking.

If you book a Crystal cruise, you can purchase insurance from Crystal (Cruise Protection Program) or from the independent insurance provider, CSA. Click here to see details of the CSA Vacation Guarantee.